Privacy Policy

Last Updated: December 26, 2024

1. Introduction

Lunnoa Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI Agent services.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide, including:

  • Name and contact information
  • Account credentials
  • Business information
  • Communication preferences

2.2 Automatically Collected Information

We automatically collect certain information through:

Google Analytics

We use Google Analytics to understand website usage patterns. This includes:

  • Pages visited and time spent
  • Device information
  • Geographic location
  • Referral sources
  • Browser type and settings

Hotjar

We use Hotjar to improve user experience by collecting:

  • Mouse movements and clicks
  • Scrolling behavior
  • Pages visited
  • Device information
  • Anonymous feedback

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

  • Improve website functionality
  • Analyze usage patterns
  • Remember your preferences
  • Provide targeted content
3. How We Use Your Information

We use collected information to:

  • Provide and improve our services
  • Communicate with you
  • Analyze service usage
  • Enhance user experience
  • Comply with legal obligations
  • Prevent fraud and abuse
4. Data Storage and Security

4.1 Data Storage

  • We store data on secure servers located in Switzerland
  • We retain data only as long as necessary for service provision or legal requirements
  • We implement appropriate technical and organizational security measures

4.2 Data Security

We employ industry-standard security measures to protect your information, including:

  • Encryption during transmission
  • Access controls
  • Regular security assessments
5. Your Rights and Choices

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Object to data processing
  • Request data portability
  • Withdraw consent
6. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website.

7. Contact Information

For privacy-related inquiries or to exercise your rights, contact us at: [Your Contact Information]

8. Supervisory Authority

You have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).